FAQ

Frequently Asked Questions (FAQ)
1. What is Decor Heaven? Decor Heaven is first of all your comfort and cosiness and of course excellent quality and variety of assortment Our goal is to provide every customer with the opportunity to choose how to decorate their haven and make it as cosy as possible for themselves and their family.
2. How can I contact you? You can contact us via email: decorheaven470@gmail.com We are also available on social media instagram, telegram
3. How to place an order? To place an order you need to select a product, add it to your basket, fill in the form and that's it, it's easy and simple.
4. What payment methods do you accept? We accept payment methods: credit card, PayPal, bank transfer.
5. What is the delivery time? The delivery time depends on your location and the time of placing the order. Usually it takes 15 days for delivery.

6. How can I return an item? If you wish to return an item, please submit a return request, follow the instructions, or simply contact us
7. How do I track the status of my order? Once your order has been dispatched, you will receive a tracking number by email. You can use it on the website.
8. Do you provide warranty on your products/services? Yes, we provide warranty on the specified goods.The warranty is valid for 10 days after receiving the order.
9. What should I do if I forgot my password? On the login page, click "Forgot Password?" and follow the instructions to reset your password. An email will be sent to you with instructions.
10. How can I update my information in my account? Log in to your account and go to "Settings" or "Profile". There you will be able to update your details.